Select Settings > Update & security > Windows Update. If updates are available, select Install. You should run a Windows or Microsoft update on your PC to ensure you have the latest drivers.
#Microsoft pdf viewer stopped working drivers#
Older Windows device drivers may be incompatible with your Office application. If this didn't resolve your issue, click the next header, below. Older versions of these add-ins are known to cause problems with Office 2016 or Office 2013 applications: Try some of the other troubleshooting options provided in this article. If all add-ins are unchecked and you still can’t open your Office application, the problem isn't related to add-ins. If there was another Add-ins option in the Manage list, such as COM Add-ins, repeat this process for those add-ins as well. If the Office app doesn't start, repeat the steps to uncheck the other add-ins one by one. If there isn’t a newer version or if you don’t need to use the add-in you can leave it unchecked or remove it from your PC. We recommend you visit the company website for the add-in to check for an updated version you can install. If the Office app starts, there’s a problem with the add-in you unchecked. Restart the application (not in Safe Mode this time). Uncheck these add-ins first if they are in your list: Abbyy FineReader, PowerWord and Dragon Naturally Speaking. Note: Some older add-ins are known to cause problems. Uncheck one of the add-ins in the list and click OK. If you can't find an Add-ins option specific to the Office app in the Manage list, choose COM Add-ins instead. With the Office app still in Safe Mode, click File > Options > Add-Ins.Ĭheck the Manage list for Add-ins options, such as Word Add-ins or Excel Add-ins, and then click Go. If the Office app starts in Safe Mode, disable the application add-ins and COM add-ins one at a time: If that still doesn't work, you should have the latest device drivers installed on your PC. Try repairing Office or uninstalling and reinstalling it instead. If the Office app doesn’t start in Safe Mode, the problem isn’t with add-ins. You should see something like: Microsoft Excel (Safe Mode). To ensure the Office app is in Safe Mode, check the title bar. Type visio /safe and press Enter to start Visio. Type mspub /safe and press Enter to start Publisher. Type powerpnt /safe and press Enter to start PowerPoint. Type winword /safe and press Enter to start Word. Type excel /safe and press Enter to start Excel. Note: If you get a "can't find" error after typing the command, check if you included a space between the app name and /safe.
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